Refunds and cancellations

Draft for counsel review. Not legal advice. Not indexed until a person publishes it. Version date: October 11, 2026. Operator: Nliminal, LLC (a Florida limited liability company), brand PopTheQuestion / PopTheQuestion.com.

This page is a draft for the owner to approve before it is linked from a live checkout. It is not an approved policy yet.

Digital goods

Premium Scripts and similar one-time digital files: the recommended default is a refund if you have not downloaded the full file, and no refund after the full file is delivered, except where the law requires one. This sentence is a recommendation, not a published promise, until the owner approves it.

Subscriptions

Pro, if checkout is on, can be canceled in the billing portal. Cancellation stops the next renewal. It does not refund a period that has already started unless the owner adopts a different rule.

Concierge

A deposit is applied to the booked package. The recommended default is a refund of an unused deposit if you cancel before planning work starts. After work starts, the refund is the unused portion. "Price not set" packages cannot take a deposit.

Featured stories and listings

A featured placement, if that product is on, runs for the purchased window (recommended default: $19 for 30 days for a story). The recommended default is no refund after the placement has been shown, because the ad has run.

Hunts and kits

Hunts are not on sale in this version. The recommended default for a later hunt is a full refund before the hunt starts. Kits are physical goods and are not on sale. Shipping and returns will be written when a supplier is chosen.

How to ask

Email legal@popthequestion.com. That mailbox is to be activated. Checkout pages should link here once the owner approves this draft.